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Philip Neave

Before you commit the budget, get a second view.

Case study · John Awad · Private eye surgeon

The ads weren’t the problem

ThinkBuild

What was happening

“Can you look at my Google Ads? They don't seem to bring me any work.”

John had spent around £800 a month on Google Ads for three years with little to show for it, and had recently halved the budget himself out of frustration.

What Philip saw

The ads weren't the problem.

About half of the remaining £400 went on NHS searches. The website was almost entirely about him, when patients arrive searching for their problem. And bookings went through Top Doctors with no tracking, so nobody could tell whether the website worked at all.

What we did

Aimed the same £400 at private searches in the right locations; reordered the website around the concerns and treatments people search for, keeping its look; moved bookings to his secretary with full tracking; fixed his Google Business Profile; and agreed a staged plan to raise spend only as results justify it.

What happened

The new website has only just launched, so it’s too early for enquiry figures. The wasted spend has gone, tracking is in place for the first time, and he is already appearing higher on Google Maps for the searches that matter.

Your turn

Tell me what you’re trying to achieve.

If you know what you need, or want help figuring out what will make the difference, let’s talk.